By using this website, or any Sheets Laundry Club® property, and/or by making a purchase from Sheets Laundry Club® you agree to all of the terms presented here.
All orders are shipped by DHL, UPS and USPS and we can deliver to P.O. Boxes.
All orders received before 12AM (midnight) will ship out the following day, except orders placed on Saturday.
Orders placed Sunday through Friday will ship the next day. Orders placed Saturday will ship on Monday.
The only exception is if our system flags the address as invalid. If it does, our customer service team will email you to confirm your shipping address. We place a courtesy hold for 72 hours on invalid shipping addresses, so that we can get in touch with you to fix it.
Delivery is available to all 50 states in the USA only and the District of Columbia. Standard delivery is 4-6 business days (excluding weekends and holidays). During the holidays, standard delivery is 7-10 business days (excluding weekends and holidays). A tracking number will be sent to the email address provided during checkout once the product has shipped.
Once an order is placed, it can not be cancelled. When you place your order, it is immediately sent to our fulfillment center where postage is purchased and your order is prepared for shipment. For information on returns process, please reference the “Returns” policy.
24 Hours Advance Notice Required
If you wish to cancel your subscription, you may do so at any time, however, you must cancel your subscription 24 hours prior to the time of your subscription renewal (24 hours before the exact time of the charge) in order to not receive your next scheduled order. Cancellations made after that time will apply to the next billing cycle. No returns or refunds on subscription renewals.
To cancel your subscription, you can cancel by chatting, emailing, calling, or online by visiting your account page. If you are having any issues accessing your account, please let us know and we will be happy to assist.
If your order has been lost or damaged during shipment, please contact customer service. In the event that your product was lost or damaged on delivery, we will send 1 replacement order, but no refund. The replacement will be sent as long as the customer placed a notice of the lost/damaged order within 30 days. You must first confirm your address with our customer service team before the replacement order will be sent. Please be prepared to provide photo proof as well as evidence of damaged or lost products.
Make Changes To My Account
All changes to your account including cancellations and updates to shipping info and payment info should be done through the self serve online account management tool. All you need to access your account is your email and password. If you require assistance, you can chat, email, or call and we will gladly assist.
Trouble Accessing My Account
To reset your password, visit the account login page and follow the onscreen instructions for resetting your password. If you require assistance, please message us.
To cancel your subscription, you can use the online management tool. If you require assistance, please message us.
Cancellations made after the subscription renewal will apply to the following billing cycle. Returns are not allowed on subscription renewals.
Return To Sender & “Refused” Packages Are NOT Eligible for Return
Please note that packages that are “Returned To Sender” or “Refused” are absolutely, 100% not eligible for refund and there are no exceptions to this policy. Do not “Return To Sender” or “Refuse” a package. If you do so, you will not be able to get a refund. There are no exceptions to this policy. If you send a package back marked “Return To Sender” or “Refused” not only will you not be eligible for a refund (no exceptions) but we are also unable to ship your product back to you. Do not use this method under any circumstance.
Reactivating My Account
When an existing subscription is reactivated in the portal by the customer, a new subscription renewal date is created based on the date of reactivation. Please contact us if you need assistance in reactivating your subscription.
All Returns Subject To Shipping & Handling Deduction
All returns are subject to a deduction based on the original shipping and handling charge incurred for the product. This deduction applies even if a free shipping offer was applied to the customer order.
Refunds take up to 7 days to process
Once we have received a return with a valid RMA QR Code, your refund will be processed as quickly as possible. Please allow up to 7 days for proper account validation, return inspection and bank clearing to occur.
You Are Responsible For The Cost Of Return Shipping
We do not provide a label and do not provide reimbursement for return shipping. We highly suggest shipping your package with shipment tracking so that you can confirm that it has been successfully delivered.
Returns Must Be Postmarked No Later Than 30 Days From The Original Sale
Once you have received your RMA QR Code, you must print your QR Code and include it in your package and you must ship your return to us no later than 30 days from the original sale. Any returns postmarked after that date are not eligible for return or refund.
Returns Must Contain All Items That Are Eligible for refund
Each item that is returned must contain all packaging pieces including the box. Returns that are missing items are subject to a deduction on the return.
Any soap product or accessory to include but not limited to, Body Soaps, Dish Soaps, Coconut Coir Dish Scrub and Cedar Soap Trays that has been used is not eligible for a refund or return. Coconut Coir Dish Scrub are not eligible for partial refunds, entire purchase must be returned.